“I’m at risk right now losing coverages for my compound hormone medication,” King said, noting she expected to have to pay out of pocket for her prescription refills when her medication ran out in early August. While the document is now available online, King says she still needs to reach an agent to discuss her coverage and complete all necessary forms, but the company’s phone lines are clogged due to high call volume. Until last week, King said she was unable to receive the document from Canada Life or find it on the company website despite multiple attempts to reach customer support. In order to be considered for coverage, a member has to complete an application form with a physician or nurse practitioner. Public servants covered by the Public Service Health Care Plan (PSHCP) are entitled to a new benefit of $75,000, reimbursed at 80 per cent, for certain gender-affirming procedures not covered by provincial/territorial health plans and performed in Canada. Manage Print Subscription / Tax Receipt.National Capital Region's Top Employers.
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